PRIVACY POLICY
Last Updated: July 24, 2026
Gauthier Mechanical respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how Gauthier Mechanical collects, uses, discloses, stores, and protects information when you visit our website, submit a form, request service, apply for employment, enroll in a maintenance plan, make a payment, or otherwise communicate with us.
By using this website or providing information to Gauthier Mechanical, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide to us, including:
• Your name
• Email address
• Telephone or mobile number
• Service address, billing address, or mailing address
• Property and service information
• Requested appointment dates or scheduling preferences
• Information about plumbing, heating, cooling, drain, sewer, HVAC, electrical, or commercial service needs
• Estimate or project-request information
• Maintenance-plan selections and enrollment information
• Invoice, payment, and transaction information
• Communication and marketing preferences
• Information contained in messages, photos, files, or other materials you submit
• Employment application information, including resumes, work history, qualifications, licenses, certifications, and references
• Any other information you choose to provide
Our website does not currently offer customer member accounts or logins, and we do not collect customer account passwords.
We may collect information through forms including:
• Schedule Service
• Contact Us
• Maintenance Plan Enrollment
• Commercial Service Request
• Request an Estimate
• Careers
• Newsletter Signup
2. INFORMATION COLLECTED AUTOMATICALLY
When you visit or interact with the website, we and our service providers may automatically collect information such as:
• Internet Protocol address
• Browser type and version
• Device type and operating system
• Approximate geographic location
• Referring website or advertising source
• Pages viewed and links selected
• Date and time of visits
• Time spent on pages
• Website interactions and form activity
• Cookie identifiers and similar technologies
• Advertising and conversion information
• Call-source and call-routing information
This information may be collected through Wix, Google services, Meta technologies, Elfsight widgets, call-tracking tools, cookies, pixels, tags, and similar technologies.
3. HOW WE COLLECT INFORMATION
We may collect personal information:
• Directly from you when you submit a form
• When you request, schedule, or receive service
• When you communicate with us by telephone, text message, email, or in person
• When you enroll in or manage a maintenance plan
• When you pay an invoice or maintenance-plan charge
• When you apply for employment
• When you subscribe to marketing communications
• Automatically through website analytics and tracking technologies
• From advertising, communications, payment, and website-service providers
• From publicly available sources when appropriate
4. HOW WE USE INFORMATION
Gauthier Mechanical may use personal information to:
• Respond to questions and service requests
• Schedule and provide residential or commercial services
• Prepare estimates and project recommendations
• Communicate about appointments, technicians, service changes, and project status
• Administer maintenance plans and member benefits
• Process invoices, payments, refunds, and billing matters
• Provide receipts and transaction records
• Respond to customer-service concerns
• Send requested information
• Manage employment applications
• Maintain business, accounting, tax, and service records
• Improve our website, services, advertising, and customer experience
• Measure website traffic and advertising performance
• Prevent fraud, abuse, security incidents, and technical problems
• Comply with legal, regulatory, licensing, insurance, and contractual requirements
• Establish, exercise, or defend legal claims
• Send marketing communications when permitted by law and consistent with your choices
5. PAYMENTS AND BILLING INFORMATION
The website may accept online payments for invoices and maintenance plans through Wix Payments.
When you make an online payment, payment-card information is submitted to and processed by Wix Payments and its payment partners. Gauthier Mechanical may receive information such as your name, billing address, payment status, transaction amount, payment method, and limited card details, but we do not receive or store your complete payment-card number through the website.
Payments made by telephone, in person, or through other offline arrangements may be processed by a separate payment provider. Those providers process information according to their own privacy policies, security practices, and terms.
Gauthier Mechanical may retain invoices, receipts, transaction records, and limited billing information as needed for accounting, customer service, tax, contractual, and legal purposes.
6. CALLS, TEXT MESSAGES, EMAILS, AND MARKETING
Service Communications
When you provide a telephone number, mobile number, or email address in connection with a service request, estimate, appointment, invoice, maintenance plan, or other transaction, Gauthier Mechanical may use that information to contact you about:
• Your request or appointment
• Technician arrival or scheduling updates
• Estimates and project information
• Maintenance-plan administration
• Payment or invoice matters
• Service follow-up
• Safety, warranty, or customer-service matters
These service-related communications are separate from promotional marketing.
Marketing Emails
When you voluntarily subscribe or otherwise provide valid marketing consent, we may send newsletters, promotions, company updates, maintenance reminders, and special offers.
You may unsubscribe from marketing email by using the unsubscribe link included in the message or by contacting us. Unsubscribing from marketing email does not prevent us from sending necessary service, billing, transaction, or appointment communications.
Promotional Text Messages
Gauthier Mechanical may send promotional text messages only when appropriate consent has been provided. Consent to receive promotional text messages is not a condition of purchasing services.
Message frequency may vary. Message and data rates may apply. You may revoke promotional text consent by replying STOP or by contacting us.
Call Tracking
We may use call-tracking numbers to understand how callers found our business, route calls, measure advertising performance, and improve customer service. Call tracking may collect the calling number, call date and time, call duration, advertising source, referring page, and routing information.
If a call is recorded, any notice required by applicable law will be provided.
7. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies to operate correctly, remember preferences, understand website performance, protect the site, and measure advertising.
Cookies may include:
Essential Cookies
These cookies are necessary for core website functions, security, payments, forms, and other services requested by the visitor.
Functional Cookies
These cookies support optional website features, embedded content, preferences, and enhanced functionality.
Analytics and Performance Cookies
These cookies help us understand how visitors reach and use the website, including page views, traffic sources, device information, and website interactions.
Advertising Cookies
These cookies and pixels may be used to measure advertising conversions, understand campaign performance, limit repeated ads, or deliver more relevant advertising.
We may use tools and services including:
• Wix Analytics
• Google Analytics
• Google Ads conversion tracking
• Google Search Console
• Google reCAPTCHA
• Meta or Facebook Pixel
• Elfsight widgets
• Call-tracking services
• Email-marketing services
Where available, our cookie consent banner allows visitors to accept or decline nonessential cookies. Essential cookies may still be used because they are necessary for the website to function.
You may change your choices through the website’s cookie settings. You may also manage cookies through your browser, although disabling certain cookies may affect website features or performance.
Third-party tools may collect information according to their own privacy policies and technologies.
8. HOW WE SHARE INFORMATION
Gauthier Mechanical may disclose personal information only as reasonably necessary to operate the business, provide requested services, and meet legal obligations.
Information may be shared with:
• Wix and Wix Payments
• Website hosting, form, database, and security providers
• Payment processors and financial-service providers
• Email, text-message, and communications providers
• Call-tracking and telephone providers
• Analytics and advertising providers
• Google, Meta, Elfsight, and similar technology providers
• Employees, technicians, contractors, and authorized representatives who need the information to perform their responsibilities
• Accountants, insurers, attorneys, consultants, and other professional advisers
• Government agencies, regulators, courts, or law-enforcement authorities when required or permitted by law
• A successor business in connection with a merger, sale, restructuring, financing, or transfer of business assets
Service providers are permitted to use information only as allowed by their agreements and applicable law.
9. SALE OR RENTAL OF PERSONAL INFORMATION
Gauthier Mechanical does not sell or rent personal information for monetary compensation.
Some analytics and advertising technologies, including Google Ads or Meta Pixel, may be considered “sharing,” “targeted advertising,” or a “sale” under the broad definitions used by certain privacy laws, even when no money is exchanged.
Visitors may manage nonessential advertising and analytics technologies through the website’s cookie settings or may contact us to request assistance with applicable privacy choices.
10. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
• The nature of the service or request
• Ongoing customer or maintenance-plan relationships
• Contract, warranty, and service-record requirements
• Accounting and tax requirements
• Employment and application needs
• Fraud prevention and security
• Insurance and licensing requirements
• Legal obligations
• Dispute resolution and enforcement of agreements
When information is no longer reasonably needed, we may delete it, anonymize it, or securely archive it as permitted by law.
11. INFORMATION SECURITY
Gauthier Mechanical and its website-service providers use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, internet transmission, payment system, or electronic storage method can be guaranteed to be completely secure. You should use care when submitting sensitive information online.
12. YOUR PRIVACY RIGHTS AND CHOICES
Depending on where you live and applicable law, you may have the right to:
• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of personal information
• Request a copy of certain information
• Withdraw consent when processing is based on consent
• Opt out of marketing emails
• Opt out of promotional text messages
• Manage nonessential cookies
• Opt out of certain targeted advertising or data-sharing activities
• Restrict or object to certain uses of information
• Submit a privacy request through an authorized agent
• Exercise privacy rights without unlawful discrimination
We may need to verify your identity before completing a request. Some information may be retained when required for legal, contractual, tax, security, warranty, or recordkeeping purposes.
To submit a privacy request, contact us using the information at the end of this policy.
13. CHILDREN’S PRIVACY
This website is intended for adults seeking residential or commercial services.
The website is not directed to children under 13, and Gauthier Mechanical does not knowingly collect personal information from children under 13.
If we learn that personal information from a child under 13 was collected without appropriate authorization, we will take reasonable steps to delete it.
14. THIRD-PARTY WEBSITES AND SERVICES
The website may contain links to third-party websites, payment services, social networks, embedded widgets, manufacturer websites, review platforms, maps, or other services.
Gauthier Mechanical does not control the privacy, security, or content practices of those third parties. Your interaction with a third-party service is governed by that provider’s own privacy policy and terms.
15. PROCESSING IN OTHER LOCATIONS
Some website, payment, analytics, advertising, and communications providers may process or store information in the United States or in other countries where they operate.
Privacy and data-protection laws in those locations may differ from the laws where you live. We rely on our providers to use appropriate protections as required by their applicable obligations.
16. CHANGES TO THIS PRIVACY POLICY
Gauthier Mechanical may update this Privacy Policy when our website, services, technology providers, legal obligations, or business practices change.
The updated policy will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated through the website or another appropriate method.
17. CONTACT GAUTHIER MECHANICAL
Questions, privacy requests, corrections, deletion requests, or concerns may be directed to:
Gauthier Mechanical
5 Mason Street
Worcester, MA 01609
Email: Info@GauthierMechanical.com
Phone: 508-755-1160